Terms & Conditions

Welcome to MR Kitchen's Online Shop in Sri Lanka! By using our website, you agree to adhere to the following terms and conditions. Please read them carefully before making any purchase.

1. Acceptance of Terms: By accessing and using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions in their entirety.
   
   
2. Definitions: In these terms, "MR Kitchen," "we," "us," or "our" refers to the online shop. "Customer," "you," or "your" refers to the user of the website and purchaser of products.
   
   
3. Eligibility: To use our online shop, you must be at least 18 years old or have the consent of a legal guardian as required by the laws of Sri Lanka.
   
   
4. Product Information: We strive to provide accurate and detailed information about our products, including pricing, specifications, and availability. However, we do not guarantee that all information is entirely error-free, and we reserve the right to correct any inaccuracies without prior notice.
   
   
5. Ordering Process: To place an order, add desired items to your cart and proceed to checkout. By submitting an order, you are making an offer to purchase the selected products, which is subject to our acceptance. We reserve the right to decline any order or limit quantities at our discretion.
   
   
6. Payment: We accept various payment methods, and all transactions are processed securely. You agree to provide accurate and complete payment information and authorize us to charge the total order amount to the selected payment method.
   
   
7. Shipping and Delivery: We will make every effort to deliver your order within the specified time frame to locations within Sri Lanka. However, we are not liable for any delays caused by factors beyond our control, such as shipping carriers or customs processing. Shipping costs will be displayed during checkout, and additional charges may apply for specific delivery options.
   
   
8. Returns and Refunds: We want you to be satisfied with your purchase. If you are not entirely happy with a product, you may request a return or exchange within 14 days of receiving the item. The product must be in its original condition, unused, and with all original packaging. We reserve the right to assess the condition of returned items before issuing a refund or exchange.
   
   
9. Cancellation Policy: If you wish to cancel an order, please contact our customer support team as soon as possible. Order cancellations may be accepted if the order has not already been shipped.
   
   
10. Privacy Policy: Your privacy is essential to us. Please review our separate privacy policy to understand how we collect, use, and protect your personal information in compliance with Sri Lanka's data protection laws.
    
    
11. Intellectual Property: All content on our website, including logos, images, text, and graphics, is the property of MR Kitchen and is protected by applicable intellectual property laws. You may not use, modify, distribute, or reproduce any of our copyrighted materials without prior written consent.
    
    
12. Prohibited Activities: You agree not to use our website for any unlawful purposes, including but not limited to fraud, hacking, or distributing malicious software.
    
    
13. Dispute Resolution: In the event of any disputes arising from the use of our online shop, both parties agree to resolve them through negotiation, mediation, or arbitration in accordance with the laws of Sri Lanka.
    
    
14. Limitation of Liability: MR Kitchen shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or the products purchased through it.
    
    
15. Indemnification: By using our website, you agree to indemnify and hold MR Kitchen harmless from any claims, damages, losses, or expenses that may arise from your use of the website or violation of these terms.
    
    
16. Modifications to the Terms: MR Kitchen reserves the right to update or modify these terms and conditions at any time without prior notice. Continued use of the website after such changes constitutes your acceptance of the modified terms.
    
    
17. Termination: MR Kitchen may terminate or suspend your access to the online shop without prior notice if we believe you have violated these terms or engaged in any illegal or harmful activities.
    
    
18. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Sri Lanka.
    
    
19. Contact Information: For any questions, concerns, or assistance, please contact our customer support team at info@mrkitchen.lk or +94 777 851 560.
    
    
20. Entire Agreement: These terms and conditions constitute the entire agreement between you and MR Kitchen concerning the use of our online shop in Sri Lanka, superseding any prior agreements or understandings.

Thank you for choosing MR Kitchen for your online shopping needs in Sri Lanka! We look forward to providing you with excellent service and products.